Shannon Perren - State Farm Insurance Agent at 3475 Dallas Highway #520, Marietta, Georgia.

WHY IS ZERO STARS NEVER AN OPTION? Initially joining State Farm with Shannon's office was a great idea. I was offered a rate that was considerably lower than what I was paying even with the upsell of life insurance. This was last June 2017. Fast forward to the month of February 2018. I called in because I noticed that my automatic payments were coming out about $45 dollars higher than originally quoted. I had been overpaying since October. This was confirmed by Tyler he advised that he would fix the issue and credit the account for the current month. Even though I had no recourse for the previous months I was somewhat ok with this. I had to call them again in March when my bill was still higher by approximately $40. Tyler told me that he over credited my account and some of the charges were added back on. Here we are at present day April 2018. I called because my bill is now $60 higher than originally quoted. I spoke with Laney (Tyler was unavailable...as usual) on Wednesday 4/18 who assured me that she would call me back by the end of the day after speaking to the billing department. Wednesday, Thursday and Friday came and went will no callback. I called the office at 4:50 and the answering service said that they were closed. Really? They are supposed to work from 8-5. I emailed Tyler that I need to cancel my policy and asked for a call on Monday. By 10:15 on Monday 4/23/18 I still not received a call. I called the office and lucky me got Laney. She blamed the billing department as the reason for me not getting a call back. She said she was waiting on them. What does one thing have to do with the other? Customer service 101 is that you stay in constant contact with a customer while you are resolving an issue. Especially if you cannot meet the resolution expectation that you initially set as the CSR. Oh well. She dismissed me and transferred me to the call center today. The call center then transferred me to Amanda back in Shannon's office. Amanda was also dismissive and constantly talked over me. I advised her to cancel my automatic payments effective immediately. Laney and Amanda both refused to let me talk to Shannon therefore they can consider this policy and my business or any further referrals a non-factor. Maybe they just don't like making money or Mondays. What a poor excuse for customer service.