Cold Stone Creamery at 640 Johnson Ferry Road Ste 110, Marietta, Georgia.

Abysmal service from this location. Unsure if the owner changed since prior reviews were good. I placed an online order for a birthday cake. The chain was unable to confirm with the store if they could accept the order (honestly had not seen this issue since the early 2000s). I called the store numerous times the next day. Finally reached a poor store employee, was put on hold, and then eventually disconnected. I have now asked for the order to be cancelled (can only do by email back to coldstone, no support number). We'll see if I am charged!

I did contact the Kennesaw store by phone and they picked up immediately. Outside of the outdated web store (unbelievable at this point), the other stores may operate just fine. I recommend calling directly or going in person to place orders, but to avoid the particular Marietta location. Too many superior retailers and store owners to tolerate crappy service.